Pet Dog Therapy Handler Course – Terms & Conditions
By booking a place on the Pet Dog Therapy Handler Course, all clients are deemed to have accepted the following terms and conditions:
General Terms
- The Pet Dog Therapy Handler Course is delivered under the School of Dogs® brand and covered by our Public Liability Insurance. However, all participating dogs must be appropriately insured by their owners prior to attending.
- Full payment is required in advance of the course. Once paid, fees are non-refundable unless otherwise stated below.
- While every effort is made to ensure the safety of all dogs during training, School of Dogs® cannot accept liability for any injury sustained. Any veterinary costs arising from injury during the course remain the responsibility of the dog’s owner.
- Clients must disclose any known behavioural issues at the time of booking. Dogs displaying aggression towards people or other dogs will not be permitted to attend.
- All dogs must wear a suitable collar, lead or harness. Choke chains, prong collars, or check collars are not permitted.
- Training involves the use of various dog treats. Please inform staff of any dietary restrictions or allergies your dog may have.
- Dogs must be physically fit to participate. If in doubt, please consult your veterinarian before booking.
- Smoking, vaping, and alcohol consumption are strictly prohibited in all training areas.
- Clients are expected to wear appropriate clothing suitable for outdoor and indoor training activities.
- Only positive, reward-based training methods are used. Harsh or punitive techniques will not be tolerated.
Liability Waiver
By participating in the Pet Dog Therapy Handler Course, clients acknowledge and accept that dog training and handling activities carry inherent risks. School of Dogs®, its staff, and affiliates shall not be held responsible for any injury, illness, loss, or damage to persons, pets, or property arising from participation in the course. Clients agree to indemnify and hold harmless School of Dogs® from any claims, actions, or liabilities resulting from their participation or that of their dog(s). Attendance at the course is entirely at the client’s own risk.
Privacy Policy
School of Dogs® is committed to protecting your privacy. Any personal information provided during the booking process or throughout the course will be handled in accordance with UK GDPR regulations. We collect only the data necessary to deliver our services effectively, including contact details, dog information, and payment records. This information will never be shared with third parties without your explicit consent, unless required by law. You have the right to access, amend, or request deletion of your personal data at any time by contacting us directly.
Data Retention
School of Dogs® retains client data for a period of up to six years from the date of your last interaction, in line with UK financial and legal record-keeping requirements. This includes booking records, payment history, and course participation details. After this period, your data will be securely deleted unless required for ongoing service provision or legal obligations. You may request early deletion of your data, subject to any statutory requirements.
Data Security Measures
School of Dogs® takes data security seriously. All personal data is stored on secure, encrypted systems with restricted access limited to authorised personnel only. We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Our systems are regularly reviewed and updated to ensure compliance with current data protection standards.
Breach Notification Procedures
In the unlikely event of a data breach involving your personal information, School of Dogs® will act promptly in accordance with UK GDPR guidelines. Affected individuals will be notified without undue delay, including details of the nature of the breach, the data involved, potential consequences, and the steps being taken to mitigate the impact. We will also report the breach to the Information Commissioner’s Office (ICO) where required by law.
Payments
- Course bookings must be made via our online booking system. Once your booking is confirmed, an invoice will be issued.
- Payment is required one month in advance of the course start date.
- Accepted payment methods include our secure online gateway or bank transfer. We do not accept cash payments.
- A full itemised receipt will be provided upon payment.
Refunds
- If you wish to cancel your booking, you must do so in writing, providing a valid reason, prior to the course start date.
- Refund requests can be discussed by contacting our office during working hours.
- Once the course has started or access to online content has been granted, refunds will not be issued.